At Spice Chariot, we are committed to delivering your favourite Sweets, Namkeen, Millets, Pickles, Spices, Masala Powders, Daily Essentials, and Gift Packs safely, quickly, and in fresh condition. This Delivery Policy explains how delivery timelines work, what to expect after placing an order, and how we ensure a smooth delivery experience.

1. Order Processing

• All orders are processed within 1–2 business days after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• In rare cases of high demand, festive rush, or stock unavailability, processing times may extend slightly.

2. Delivery Timelines

Estimated delivery time after shipping:

• Local Deliveries (Within City): 1–3 business days
• Within State: 2–5 business days
• Rest of India: 3–7 business days

Delivery timelines may vary depending on:

• Distance and location
• Courier partner operations
• Weather, transport delays, or unforeseen events
• Festive seasons or peak sales periods

3. Delivery Partners

We deliver through trusted and reputable courier partners to ensure:

• Fast and efficient delivery
• Real-time tracking updates
• Safe handling of fragile or perishable items

4. Order Tracking

• Once your order is shipped, you will receive a tracking number via SMS/email.
• You can track your order status directly through the courier partner’s portal.
• If your tracking information is not updating, please allow 12–24 hours for the system to refresh.

5. Delivery Attempts

• Courier partners will make 1–3 delivery attempts based on the service provider.
• If the customer is unavailable or unreachable, the parcel may be returned to us.
• Re-delivery charges may apply for orders returned due to customer unavailability, incorrect address, or refusal at the time of delivery.

6. Packaging & Safety

We pack all items using secure, food-grade packaging to ensure:

• Freshness is preserved
• Items arrive in perfect condition
• No leakage, breakage, or contamination

Fragile items and sweets are packed with additional cushioning where needed.

7. Delivery Address & Contact Details

Customers must provide:

• Full and correct delivery address
• Active phone number
• Valid email address

Spice Chariot is not responsible for delivery failures caused by:

• Incomplete or incorrect addresses
• Unreachable phone numbers
• Customer not being available at the time of delivery

8. Delays Beyond Our Control

We strive to ensure timely delivery, but sometimes delays may occur due to:

• Weather conditions
• Strikes or political disruptions
• Logistics network issues
• Natural calamities
• Festive season overload
• Courier partner delays

Spice Chariot will not be liable for such delays, but we will assist in tracking and resolving issues as quickly as possible.

9. Damaged, Missing, or Incorrect Deliveries

If you receive:

• Damaged items
• Missing items
• Incorrect products

You must inform us within 12 hours of delivery with:

• Photos of the package and products
• Order number and details

We will investigate and resolve the issue promptly.

10. Non-Serviceable Locations

If your location is not serviceable by our courier partners:

• Our team will contact you with alternative options
• Or we may cancel the order and issue a refund

11. International Deliveries (If Applicable)

If international delivery becomes available:

• Customs duties, taxes, and import charges must be paid by the customer
• Delivery time may vary based on destination country and customs clearance

12. Contact Us

For delivery-related queries or support, reach out to:
Email: support@spicechariot.com
Phone: +91-9008185267