Thank you for shopping with Spice Chariot. We take great care to deliver your favourite Sweets, Namkeen, Millets, Pickles, Spices, Masala Powders, Daily Essentials, and Gift Packs fresh and on time.
Please read our Shipping Policy to understand how we process, pack, and dispatch your orders.

1. Order Processing Time

• Orders are processed within 1–2 business days after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• In case of high festive demand or stock unavailability, processing may take slightly longer.

2. Shipping Timeline

Estimated delivery time after dispatch:

• Within City / Local Deliveries: 1–3 business days
• Within State: 2–5 business days
• Rest of India: 3–7 business days

Delivery timelines may vary based on location, courier partner delays, seasonal rush, or unavoidable events.

3. Shipping Charges

• Shipping charges are calculated at checkout based on weight, distance, and courier service availability.

• Free shipping may be offered during promotional campaigns or on specific order values (if applicable).

4. Order Tracking

• Once your order is shipped, you will receive an email/SMS with the tracking number and courier partner details.

• You can track your shipment through the courier’s tracking page.

5. Packaging & Freshness

• All Sweets, Namkeen, Pickles, Spices, and food products are packed using high-quality, food-grade packaging to maintain freshness and prevent damage.

• We take utmost care while packing breakable or delicate items.

6. Delivery Attempts

• Our courier partner will make 1–3 delivery attempts depending on the service provider.
• If the delivery fails due to an incorrect address, unreachable phone number, or doorstep refusal, the order may be returned to us.
• In such cases, reshipping charges may apply.

7. Incorrect or Incomplete Address

Please ensure your address, pincode, and contact number are accurate.
We are not responsible for:

• Delays caused by incomplete/incorrect addresses
• Additional charges due to re-delivery
• Orders returned due to address errors

8. Damaged, Missing, or Wrong Items

If you receive:

• Damaged items
• Wrong products
• Missing products in your package

You must report the issue to us within 12 hours of delivery along with:

• Clear photos of the package and products
• Order number and details

We will review and resolve the issue promptly.

9. Non-Deliverable Locations

Some remote areas or regions may be non-serviceable by our courier partners.
If your location is not deliverable, our team will contact you for alternate delivery options or cancel/refund the order.

10. Delays Beyond Our Control

Spice Chariot is not responsible for delays caused by:

• Natural disasters
• Strikes
• Logistics disruptions
• Festivals and peak seasons
• Courier partner issues

We always strive to ensure timely delivery but cannot guarantee transit timelines under such circumstances.

11. International Shipping (If Applicable)

If international delivery becomes available:

• Customs charges, import duties, or taxes are the responsibility of the customer.
• Delivery timelines vary based on destination country and customs clearance.

(You can remove this section if you do not ship internationally.)

12. Contact Us

For any questions about shipping, kindly reach us at:
Email: support@spicechariot.com
Phone: +91-9008185267